Privacy policy

Urbans PK respects the privacy of customers and visitors who use https://www.urbans.pk/.

This Privacy Policy explains what personal information we collect, how we use it, when we share it with service providers and what choices you may have regarding your information.

By using our website, you can review how your information is handled as described below.

1. Information We Collect

When you browse our website, contact us or place an order, we may collect the following information:

Personal and Contact Information

• Name

• Email address

• Phone number

• Billing and delivery addresses

Order Information

• Products purchased

• Order numbers

• Transaction amounts

• Delivery details

• Order and return history

Technical and Usage Information

• IP address

• Browser and device information

• Pages visited

• Referral sources

• Website interactions

• Cookie identifiers and similar technologies

Customer Communications

We may retain messages and information you provide when contacting customer support.

We do not ask customers to send full payment card details through our contact forms or email.

2. How We Use Your Information

We use personal information where necessary to:

• Process and fulfil orders.

• Arrange delivery and provide order updates.

• Respond to customer questions and requests.

• Manage returns, exchanges and complaints.

• Maintain website functionality and security.

• Identify technical issues and prevent fraudulent activity.

• Understand website performance and improve the shopping experience.

• Send marketing communications where permitted and subject to applicable consent or opt-out requirements.

• Meet applicable legal and record-keeping obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, measure website activity and deliver advertising where enabled.

Essential Cookies

These support functions such as shopping carts, checkout, security and session management.

Analytics Cookies

If enabled, analytics technologies help us understand how visitors interact with the website, including traffic sources, page views and general usage patterns.

Advertising Cookies

If advertising or remarketing services are enabled, third-party advertising partners may use cookies or similar identifiers to measure advertising performance, limit repeated advertisements and, where applicable, display more relevant advertisements.

Non-essential cookies will be handled according to applicable consent requirements.

4. Third-Party Advertising and Google Services

Urbans PK may use third-party advertising services, including Google advertising products, where these services are activated on the website.

Third-party vendors, including Google, may use cookies to serve advertisements based on a visitor's previous visits to this website or other websites.

Google's advertising cookies enable Google and its partners to serve advertisements based on browsing activity, where applicable.

Visitors can learn about Google's advertising practices and manage certain advertising preferences at:

https://adssettings.google.com/

Information about how Google uses information from websites and apps that use its services is available at:

https://policies.google.com/technologies/partner-sites

Where required, we will provide appropriate notice and obtain consent for the use of advertising cookies or personalised advertising.

Advertising technologies will only be described as active when they have actually been implemented.

5. Sharing Information with Service Providers

We may share information with service providers where necessary for legitimate business operations, including:

• Website hosting and ecommerce platform providers.

• Payment processing providers.

• Delivery and courier companies.

• Customer support and communication providers.

• Website analytics providers, where enabled.

• Advertising partners, where enabled.

• Security, fraud prevention and technical service providers.

We share information relevant to the service being provided and do not sell customer contact lists to third-party marketers.

6. Payments and Transaction Security

Payments are processed through the payment methods made available during checkout.

Depending on the selected payment method, payment providers may process information required to authorise and complete a transaction.

Customers should review the relevant payment provider's privacy terms where applicable.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, manage customer requests, maintain appropriate business records, resolve disputes and comply with applicable legal obligations.

Retention periods may differ depending on the type of information and the purpose for which it is collected.

When information is no longer required, we take reasonable steps to delete, anonymise or otherwise securely manage it.

8. Data Security

We use reasonable administrative and technical safeguards appropriate to the information we process.

However, no website or electronic transmission can be guaranteed to be completely secure.

Customers should avoid sharing sensitive account or payment information through unsecured communication channels.

9. Your Privacy Choices

Depending on applicable law, you may request access to, correction of or deletion of certain personal information.

You may also contact us about marketing preferences or unsubscribe from promotional emails using the unsubscribe option where provided.

You can manage or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

Where a cookie consent tool is provided, you can use it to manage relevant preferences.

10. Children's Privacy

Our website is intended for general shopping audiences and is not directed at children for the purpose of collecting their personal information.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent, we will take appropriate steps in accordance with applicable law.

11. International Service Providers

Some service providers may process or store information outside Pakistan.

Where international processing occurs, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers or applicable requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us About Privacy

For privacy-related questions or requests, contact:

Urbans PK

Email: Urbans.me@gmail.com

Phone: 03188119480

Website: https://www.urbans.pk/