Terms of service

These Terms & Conditions govern the use of https://www.urbans.pk/ and purchases made through our online store.

By accessing our website or placing an order, you agree to the terms applicable to your use of our services, subject to applicable law.

Please read these terms carefully before purchasing.

1. Business Information

Urbans PK is an online fashion store based in Pakistan, offering clothing and fashion-related products.

Website: https://www.urbans.pk/

Email: Urbans.me@gmail.com

Phone: 03188119480

Business Operator / Legal Name: [Insert registered or actual legal business name]

Business Address: [Insert actual business address]

2. Website Use

Customers may use our website to browse products, review information and place legitimate orders.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access or engage in fraudulent activity.

We reserve the right to take reasonable steps to protect our website, customers and business operations.

3. Product Information

We aim to provide accurate product descriptions, images, sizes, colours and prices.

However, the appearance of products may vary slightly due to screen settings, lighting and photographic conditions.

Customers should review product descriptions, measurements, fabric information and available options before purchasing.

If a material or product detail is important to your purchase, please contact us for clarification before ordering.

4. Pricing and Currency

Product prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.

Prices may change due to promotions, product updates or other business reasons.

The applicable price will be the price confirmed during the checkout process, subject to the handling of genuine pricing errors and applicable law.

Delivery charges and other applicable costs will be disclosed before an order is finalised.

5. Orders and Availability

Placing an order does not guarantee that a product is available for fulfilment.

Orders may require verification, payment confirmation or stock confirmation.

If an ordered item becomes unavailable, we will contact the customer to explain the available options, including an appropriate refund where payment has already been received and the order cannot be fulfilled.

We may decline or cancel orders for legitimate reasons, including suspected fraud, inaccurate information or stock unavailability, subject to applicable law.

6. Payment Methods

Customers may pay using the payment methods made available at checkout.

Available Payment Methods: [Insert actual supported methods, such as Cash on Delivery, bank transfer or online payment, only where enabled]

Payment requirements and any additional charges will be disclosed before the order is confirmed.

Customers must provide accurate payment and contact information.

7. Shipping and Delivery

Delivery arrangements are governed by our Shipping Policy.

Estimated delivery times are provided for guidance and may vary due to courier availability, location, public holidays or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details.

Please refer to our Shipping Policy for current delivery estimates, shipping charges and related conditions.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our published Returns & Exchanges Policy and applicable law.

Customers should review the eligibility conditions, reporting periods and procedures before placing an order.

Any product-specific restrictions will be disclosed where applicable.

9. Promotions and Discounts

Urbans PK may offer promotional prices, discount codes and limited-time offers.

Promotions may be subject to eligibility conditions, expiry dates, product exclusions or other clearly stated restrictions.

Discounts cannot necessarily be combined unless expressly permitted.

We reserve the right to correct genuine promotional errors, subject to applicable law and the rights of affected customers.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information.

• Reviewing product details and size information before ordering.

• Using valid payment methods.

• Contacting customer support promptly when an order-related issue arises.

• Following the applicable return or exchange process.

11. Intellectual Property

Website content, including original text, graphics, branding and other materials owned by or licensed to Urbans PK, is protected by applicable intellectual property laws.

You may not reproduce or commercially exploit protected content without the necessary permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

12. Website Availability

We aim to keep the website accessible and functioning correctly.

However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our control.

We do not guarantee uninterrupted access to every website feature.

13. Limitation of Liability

To the extent permitted by applicable law, Urbans PK is not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability or customer rights that cannot lawfully be excluded or restricted.

14. Privacy and Personal Information

Our handling of personal information is explained in our Privacy Policy.

By using the website, customers can review the information provided about personal data collection, order processing, cookies and relevant third-party services.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business operations, services or legal requirements.

The latest version will be available on this page with its updated date.

Changes will not retrospectively override rights already established under completed transactions where prohibited by law.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan, subject to mandatory consumer protection rights and any applicable legal requirements.

17. Contact Us

For questions about these Terms & Conditions:

Urbans PK

Email: Urbans.me@gmail.com

Phone: 03188119480

Website: https://www.urbans.pk/