Refund policy

At Urbans PK, we want customers to have clear information about the conditions and procedures for requesting a return or exchange.

Please read this policy before placing an order.

1. Return and Exchange Eligibility

Return and exchange requests are reviewed according to the conditions described in this policy.

Return Request Period: [Insert the actual number of days after delivery]

Exchange Request Period: [Insert the actual number of days after delivery]

Eligible requests may include:

• An incorrect product received.

• A damaged or defective product received.

• A size-related exchange, if permitted under our confirmed exchange rules.

• Other returns permitted under the store's published conditions.

Requests outside the applicable period may not qualify unless required by law or agreed by our support team.

2. Product Condition Requirements

For returns or exchanges that are not related to an existing defect or incorrect delivery, products must meet the following conditions, where applicable:

• The item must be unused and unworn.

• Original tags must remain attached.

• The item must be returned with its original packaging where reasonably possible.

• The product must not have been washed, altered or damaged after delivery.

• Proof of purchase or the original order number must be provided.

Items received damaged, defective or incorrect will be assessed separately according to the circumstances.

3. Non-Returnable Items

The following product categories are subject to the store's confirmed exclusions:

[Insert actual non-returnable categories, such as specific hygiene-sensitive products, customised items or final-sale products, only if those exclusions genuinely apply.]

Any exclusions will be communicated clearly and will not override applicable customer rights.

4. How to Request a Return or Exchange

To request a return or exchange:

1. Contact Urbans PK using the email address or phone number below.

2. Provide your order number and the name used when placing the order.

3. Explain the reason for the request.

4. Include clear photographs if the item is damaged, defective or incorrect.

5. Wait for our team to confirm the applicable return or exchange instructions.

6. Follow the provided instructions for sending the item back, where required.

Please do not send items to an unconfirmed return address.

Return Address: [Insert the actual authorised return address or explain how customers receive it]

5. Size Exchanges

Size exchanges are subject to the store's actual eligibility rules and availability of the requested size.

Size Exchange Policy: [Confirm whether size exchanges are allowed, the time limit and any applicable charges]

If an exchange is approved but the requested size is unavailable, we will explain the available alternatives.

6. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective or different from the product ordered, please contact us within:

Reporting Period: [Insert actual period]

Provide the order details and supporting photographs where appropriate.

We will review the issue and explain the available resolution, which may include replacement, exchange, refund or another appropriate remedy under the confirmed policy and applicable law.

7. Return Shipping Charges

Return shipping costs depend on the reason for the return and the store's confirmed shipping rules.

Change-of-Mind Returns: [Specify who pays return shipping, if these returns are accepted]

Size Exchanges: [Specify shipping responsibility]

Incorrect or Defective Orders: [Specify who pays return shipping]

Free Returns Threshold: [Confirm whether free returns apply above PKR 4,999 and under which conditions]

Any applicable charges will be explained before the customer proceeds with an approved return.

8. Refunds

Where a refund is approved, the refund will be processed through the method confirmed by our customer support team.

Refund Method: [Insert actual refund method]

Refund Processing Time: [Insert actual number of working days]

Refund completion may depend on the payment method or financial service provider.

Customers will be informed if additional information is required to process an approved refund.

9. Sale and Promotional Items

The return eligibility of discounted, promotional or sale items is determined by the conditions communicated at purchase.

Sale Item Policy: [Confirm whether discounted products are eligible for return or exchange]

Any restrictions must be clearly disclosed and applied consistently.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation Eligibility: [Insert actual cancellation rules and cut-off point]

An order may not be cancellable once it has been dispatched, in which case the applicable return rules will be explained.

11. Contact Information

For returns, exchanges and refunds:

Urbans PK

Email: Urbans.me@gmail.com

Phone: 03188119480

Website: https://www.urbans.pk/