Shipping policy

At Urbans PK, we aim to provide customers with clear information about shipping, delivery estimates and order-related enquiries.

Please review this policy before placing an order.

1. Delivery Locations

Urbans PK processes orders for delivery within Pakistan, subject to courier coverage and service availability.

If a delivery location is not supported, we will contact the customer to discuss the available options.

2. Shipping Charges

Shipping charges are determined according to the store's current delivery rules.

Standard Shipping Fee: [Insert confirmed amount in PKR]

Free Shipping Eligibility: [Confirm whether shipping is free on all orders or only on orders above PKR 4,999]

Any applicable shipping charges will be displayed or communicated before the order is finalised.

Promotional free-shipping offers may have additional conditions, which will be stated at the time of the promotion.

3. Estimated Delivery Time

Our product pages currently state an estimated delivery time of 5–7 days from the order date.

This is an estimate rather than a guaranteed delivery date.

Delivery may take longer due to public holidays, courier delays, incorrect address information, unexpected operational issues or circumstances beyond our reasonable control.

If we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.

4. Order Processing

Orders are processed after the required order details have been received and any applicable payment or order verification requirements have been completed.

Normal Processing Time: [Insert actual processing period]

Orders placed outside processing hours or during public holidays may be handled on the next working day.

5. Delivery and Courier Services

Orders are delivered through our available courier partners.

Customers should provide a complete delivery address, an active contact number and any additional information needed for successful delivery.

Where tracking information is available, it may be shared through the contact details provided at checkout.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible.

We will attempt to accommodate address corrections where the parcel has not yet been dispatched. Changes may not be possible once the shipment is in transit.

7. Delayed or Unsuccessful Deliveries

If your parcel has not arrived within the estimated delivery period, please contact our support team with your order number.

Delivery attempts and redelivery arrangements are subject to the courier's procedures.

Any additional charges arising from failed delivery attempts will only apply where disclosed and permitted under the applicable order terms.

8. Damaged or Incorrect Orders

If you receive an incorrect item or notice damage on delivery, please contact us promptly.

Include your order number, a description of the issue and clear photographs where relevant.

We will review the matter according to our Returns & Exchanges Policy.

9. Contact Us

For shipping questions or delivery assistance:

Urbans PK

Email: Urbans.me@gmail.com

Phone: 03188119480

Website: https://www.urbans.pk/